Refund policy

Refund Policy

We stand behind our products with a 30-day money back guarantee. If you're not satisfied with your purchase, you have 30 days after receiving your item to request a refund. No returns necessary — just reach out to us.

To request a refund or ask any questions, contact us at support@tavrobrand.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@tavrobrand.com. Orders are processed and shipped within 1-3 business days. If your order has not yet been shipped, we can cancel it and issue a full refund. Once an order has been shipped, it is no longer eligible for cancellation, but you are still covered by our 30-day money back guarantee.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at support@tavrobrand.com if your item arrives defective, damaged, or incorrect so we can make it right.

Exceptions

Sale items and gift cards are not eligible for refunds.

Refunds

Once your refund request has been reviewed and approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@tavrobrand.com.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel your order within 14 days for any reason and without justification. Please contact us at support@tavrobrand.com to initiate this process.

Contact Us

For any questions or concerns regarding your order, reach out to us at support@tavrobrand.com.